This is the privacy notice of AARCA RESEARCH INDIA PVT LTD (“AARCA”). In this document, "we", "our", or "us" refer to AARCA RESEARCH INDIA PVT LTD.
We are company number U74999AP2019PTC111122 registered in India.
Our registered office is at Aarca Research India Pvt Ltd, 76, Sanskriti Signet, 4th Floor, 100 Feet Road, BTM Layout, 2nd Stage, Bengaluru - 560076
DEFINITIONS: As used in this Policy, the terms listed below have the following meanings:
Customer — A “Customer” is anyone who uses Aarca products or services. When a Customer purchases retail products or services for use by others, those individuals also may be considered Customers for purposes of this Policy.
User — A “User” is anyone who visits our websites.
Personally identifiable information (hereinafter referred to as PII): “Personally Identifiable Information” is information that is about, or can be related to, an identifiable individual. It includes any information that can be linked to an already identified individual or used to directly or indirectly identify an individual. Personal information does not include information that is anonymous, aggregated, or is no longer identifiable to a specific person.
Sensitive PII (Hereinafter referred to as SPII): “Sensitive PII” means PII which is more sensitive in nature viz. financial information such as Bank account or credit card or debit card or other payment instrument details, Biometric details, passwords or authentication information for any of our products or services etc. For the purposes of this Privacy Statement, sensitive PII has been considered as a part of PII. This Privacy Statement describes the Personal Information which we may collect and our approach towards handling or dealing with the same.
This Privacy Statement is designed to enable you understand:
Anonymous Information — “Anonymous Information” means information that does not directly identify and cannot reasonably be used to identify an individual Customer or User.
Aggregate Information — “Aggregate Information” means information about groups or categories of Customers or Users, which does not identify and cannot reasonably be used to identify an individual Customer or User. Aggregate Information is a kind of Anonymous Information.
Website — “Website” means any page or location on the Internet, no matter what device (cell phone, lap top, PC, etc.) or protocol (http, WAP, ftp or other) is used to access the page or location. In this Policy, we use the term website other similar terms such as “Internet site,” “site,” and “web page.”
The basis on which we process information about you
When you are receiving service from us or have received some services earlier from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
We process this information on the basis that there is a contract between us, or that you have requested that we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
We may collect different types of PII based on your use of our products and services and our business relationship with you, including contact information, billing information, account login details for our websites and apps, including your user name and chosen password, equipment, performance, Aarca’s website usage, viewing and other technical information about your use of our network, services, products or websites, Information may be collected when you give it to us with the intent to purchase or interact with us about a product or service we offer or provide; when we collect it automatically when you visit our websites or use our products and services; or when we obtain it from other sources, such as credit agencies.
We also collect your PII to:
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information, we do not use your information in any way that would identify you personally.
If you have given us explicit permission to do so, we may pass your name and contact information to selected third parties whom are engaged with us to provide you services as normal.
We will disclose the subcontractors we will use for processing your PII and also we will take your consent before changing a subcontractor or engaging a new subcontractor for processing your PII.
We continue to process your information until you withdraw your consent.
You may withdraw your consent at any time by instructing us firstname.lastname@example.org. However, if you do so, you may not be able to use our website or our services as normal.
We may process PII on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
For example, we may process your PII on this basis for the purposes of:
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation.
This may include your PII.
Specific uses of information you provide to us
We do not sell your PII to anyone for any purpose, and we maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes. We have implemented encryption or other appropriate security controls to protect PII when stored or transmitted by us.
We will adopt a 'need-to-know' principle and make reasonable efforts to ensure that access to PII is given only to those who need it to conduct their official and legitimate duties. We share your PII only with non-Aarca companies that perform services on our behalf, and only as necessary for them to perform those services. We require those non-Aarca companies to protect any PII they may receive in a manner consistent with this policy, and we do not provide PII to non-Aarca companies for the marketing of their own products and services without your consent. We may provide PII to non-Aarca companies or other third parties for purposes such as emergencies, pursuant to court orders, identity verification to prevent fraud and identity theft, enforcing of property rights, or obtaining payment for products and services that appear on your Aarca billing statements.
If you use the services provided by another company to interact with us, such as a virtual assistant or a social media platform, please be aware that your data is also subject to the privacy policies of these companies. You may withdraw your consent to process your data with a third party at any time by instructing us via email@example.com. However, if you do so, you may not be able to use our website or our services as normal.
We process and access the data we collect from you. However, we use third parties to assist us with processing your PII including the following categories of recipients:
These third parties have a contract with us, wherein, they are prohibited from utilizing, sharing or retaining your PII for any purpose other than we dictate.
We attempt to moderate content on our website.
If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall take appropriate actions while we investigate. You can send email at firstname.lastname@example.org.
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We track your request and our reply in order to increase the efficiency of our business processes. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. Aarca will use this PII in accordance with the purpose set forth in this Privacy Notice and is committed to safeguarding the PII collected.
We have established electronic and administrative safeguards designed to secure the information we collect, to prevent unauthorized access to or disclosure of that information and to ensure it is used appropriately. Although we strive to keep your PII secure, no security measures are absolute, and we cannot guarantee that your PII will never be disclosed in a manner inconsistent with this Policy. We will make reasonable attempts to notify you if we determine that Aarca has experienced a security breach and there is a reasonably likely risk of identity theft, or where otherwise required by law.
Some measures we have in place to protect your PII are:
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
The complaints are tracked to ensure that complaints are reviewed appropriately and addressed in a timely manner.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last longer up to 2 years.
Your web browser should allow you to delete any cookie you choose. It also should allow you to prevent or limit their use.
We use the following Cookies:
How can I control my cookies?
Browser controls: You can use your web browser to:
Where to find information about controlling cookies
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your Name, Contact no., Email ID, Company Name.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
We use the information to analyse the visitors through use of Google analytics or third party service provider.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not providing the contact information to our website.
However we ensure privacy and security of your PII all times.
Disclosure and sharing of your information
Although we do not disclose your PII to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your PII from third parties whose services we use.
No such information is personally identifiable to you.
We may display the Logos/names of third parties on our website.
You may wish to contact these third parties for services; we do not have control over technologies or the data that these parties may ask from you. Accordingly, this privacy notice does not cover the information practices of these third parties.
If you use public forums — such as social networking services, Internet bulletin boards, chat rooms, or blogs on Aarca or non-Aarca websites — you should be aware that any PII you disclose publicly can be read, collected, or used by others. Once you choose to reveal PII on such a site, the information is publicly available, and Aarca cannot prevent distribution and use of that information by other parties.
Your Rights & Access to your own information
If you wish us to remove personally identifiable information, you may contact us at email@example.com.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Aarca works hard to detect and prevent junk e-mails (also referred to as “spam” e-mails) from ever reaching your computer. However, if you are receiving unwanted spam from a Aarca e-mail address, please contact us for assistance at firstname.lastname@example.org.
When selecting Usernames and passwords for Aarca accounts, you should choose words or characters that are not obvious. Likewise, you should always keep PII such as account numbers, Usernames, passwords or similar information in a secure place and not share the them with others
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
Support Data is the information we collect when you submit a support request or run an automated trouble-shooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the machine and the application from when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. We use Support Data as described in this privacy statement, and additionally use it to resolve your support incident and for training purposes.
Payment Data is the information that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, PayPal), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). You hereby acknowledge and agree that the Payment Data, to the extent consisting of details related to the manner and mode of payment of fees for the use of Services (such as details of your bank account, credit card, debit card, net banking, etc.), submitted by you while making payment of fees: (a) goes through the safe and secure transaction process provided by Aarca’s payment gateway partners; (b) goes through the Visa or MasterCard pages, as the case may be, based on your payment method(s) in order to prevent any misuse of your payment details; and (c) that such payment details are not shared with the Website, Aarca and third parties or any other users of the Website and Services.
We will not keep your PII longer than we need to, and will only use your PII for the purposes set out in this Policy. We will always keep your PII in accordance with applicable legal and regulatory requirements.
We keep your PII only for as long as required by us:
Information about our Customers and Users, including PII, may be transferred as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Customer and User records would be transferred to another entity as a result of such a proceeding, you acknowledge and agree that the Information may form part of the transferred assets. You further acknowledge that the acquirer or successor of Aarca may continue to use the Information in the manner set forth herein, provided that Aarca shall make reasonable commercial efforts to ensure that the acquirer or successor keeps the Information that they may receive from Aarca confidential as per industry standards.
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any questions about how we collect, store and use personal data, please contact us.
Aarca Research India Pvt Ltd,
76, Sanskriti Signet, 4th Floor,
100 Feet Road, BTM Layout,
2nd Stage, Bengaluru – 560076