Privacy Notice

This is the privacy notice of AARCA RESEARCH INDIA PVT LTD (“AARCA”). In this document, "we", "our", or "us" refer to AARCA RESEARCH INDIA PVT LTD.

We are company number U74999AP2019PTC111122 registered in India.

Our registered office is at Aarca Research India Pvt Ltd, 76, Sanskriti Signet, 4th Floor, 100 Feet Road, BTM Layout, 2nd Stage, Bengaluru - 560076

This Privacy Statement/Policy explains the collection, use, protection, disclosure, sharing and transfer, if any, of “PII” by Aarca. We reserve the right to amend this Privacy Policy from time to time based on changes as per the business, legal and regulatory requirements and applicable laws and the same shall be updated on this website.

DEFINITIONS: As used in this Policy, the terms listed below have the following meanings:

Customer — A “Customer” is anyone who uses Aarca products or services. When a Customer purchases retail products or services for use by others, those individuals also may be considered Customers for purposes of this Policy.

User — A “User” is anyone who visits our websites.

Personally identifiable information (hereinafter referred to as PII): “Personally Identifiable Information” is information that is about, or can be related to, an identifiable individual. It includes any information that can be linked to an already identified individual or used to directly or indirectly identify an individual. Personal information does not include information that is anonymous, aggregated, or is no longer identifiable to a specific person.

Sensitive PII (Hereinafter referred to as SPII): “Sensitive PII” means PII which is more sensitive in nature viz. financial information such as Bank account or credit card or debit card or other payment instrument details, Biometric details, passwords or authentication information for any of our products or services etc. For the purposes of this Privacy Statement, sensitive PII has been considered as a part of PII. This Privacy Statement describes the Personal Information which we may collect and our approach towards handling or dealing with the same.

This Privacy Statement is designed to enable you understand:

• Personal identifiable information that we collect and methods of collection
• Purposes of collection and usage of personal information
• Measures taken by us to protect your personal information
• Usage of Cookies, Device Identifiers and other similar technologies
• Location Based Services (LBS)
• Location Based Services (LBS)
• Ways by which you can access and update your Personal Information

Anonymous Information — “Anonymous Information” means information that does not directly identify and cannot reasonably be used to identify an individual Customer or User.

Aggregate Information — “Aggregate Information” means information about groups or categories of Customers or Users, which does not identify and cannot reasonably be used to identify an individual Customer or User. Aggregate Information is a kind of Anonymous Information.

Website — “Website” means any page or location on the Internet, no matter what device (cell phone, lap top, PC, etc.) or protocol (http, WAP, ftp or other) is used to access the page or location. In this Policy, we use the term website other similar terms such as “Internet site,” “site,” and “web page.”

Introduction

1. This is a notice to inform you of our policy about all personal identifiable information that we record about you. It sets out what information we collect from you and the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“PII”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, you can raise your concern and revert back to us at contact@aarcaresearch.com.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, through this privacy notice and you can also visit knowyourprivacyrights.org for more information.
6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The basis on which we process information about you

1. Information we process because we have a contractual obligation with you

When you are receiving service from us or have received some services earlier from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

• verify your identity for security purposes
• provide you with our services and direct marketing
• provide you with suggestions and advice on services and how to obtain the most from using our website

We process this information on the basis that there is a contract between us, or that you have requested that we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we collect and process with your consent

We may collect different types of PII based on your use of our products and services and our business relationship with you, including contact information, billing information, account login details for our websites and apps, including your user name and chosen password, equipment, performance, Aarca’s website usage, viewing and other technical information about your use of our network, services, products or websites, Information may be collected when you give it to us with the intent to purchase or interact with us about a product or service we offer or provide; when we collect it automatically when you visit our websites or use our products and services; or when we obtain it from other sources, such as credit agencies.

Our goal of collecting your PII is to provide you with the best customer experience possible by communicating with you regarding service updates, offers and promotions; delivering advertising that may be of interest to you (unless you have asked us to not contact you); addressing network and security issues; investigating or taking action regarding illegal activities or violations of our Terms of Use or other policies, as may be laid out in our website from time to time. We collect some PII on an anonymous basis and may anonymize the PII we collect about you into data groups. When we employ non-Aarca companies to anonymize or aggregate data on our behalf, the requirements for sharing PII with non-companies apply. We may share aggregate or anonymous information in various formats with trusted non-Aarca entities, with whom we have contracted with to aggregate such data and may work with those entities to do research and provide products and services. When Aarca jointly provides a service with a non-Aarca company, your Personal Information may be subject to both this Policy and the privacy policy of the non Aarca Company. We encourage you to review the privacy policies of any non-Aarca Company with which we do business to determine what information will be collected and how it will be used or disclosed to others.

We also collect your PII to:

• Verify your identity as mandated by laws and regulations;
• Process your orders and applications;
• Data Analytics that help us get valuable insights to enhance customer experience as well as improve upon service delivery.
• Provide the relevant service or product to you, which includes other services not included in your agreement with us and services that use information about location tracker, and to contact you with service-related messages about changes to the service or product;
• Administer your account and bill you for using our products or services rendered to you;
• Respond to any questions or concerns that you may have about using our network, products or services;
• Understand how our different customers use our network, products and services so we can develop more interesting and relevant products and services for our customers, as well as personalize the products and services we offer you;
• Carry out research and statistical analysis and monitor customer use of our network, products and services on an anonymous or personalized basis;
• Settling accounts with those who provide related services to us;
• Carry out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
• Carry out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer;
• Other usages that you may consent to;

Wherever possible, we aim to obtain your explicit consent to process this PII, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information, we do not use your information in any way that would identify you personally.

If you have given us explicit permission to do so, we may pass your name and contact information to selected third parties whom are engaged with us to provide you services as normal.

We will disclose the subcontractors we will use for processing your PII and also we will take your consent before changing a subcontractor or engaging a new subcontractor for processing your PII.

We continue to process your information until you withdraw your consent.

You may withdraw your consent at any time by instructing us contact@aarcaresearch.com. However, if you do so, you may not be able to use our website or our services as normal.

3. Information we process for the purposes of legitimate interests

We may process PII on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your PII on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our services
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage business risk
• protecting your interests where we believe we have a duty to do so
• Performance of the contract with our Users;
• Implementation and operation of a group-wide matrix structure and group-wide information sharing;
• Customer relationship management and other forms of marketing and analytics;
• Fraud prevention, misuse of company IT systems, or money laundering;
• Whistle-blower scheme operations;
• Physical, IT, and network perimeter security;
• Internal investigations; and
• Intended mergers and acquisitions;
• Compliance with legal obligations and/or defence against legal claims, including those in the area of labour law, social security, and data protection, tax, and corporate compliance laws.
• Protection of the vital interests of any individual;
• Performance of a task carried out in the public interest or in the exercise of official authority vested in Aarca and
• Consent, as permitted by applicable law
4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation.

This may include your PII.

Specific uses of information you provide to us

5. Information provided on the understanding that it will be shared with a third party

We do not sell your PII to anyone for any purpose, and we maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes. We have implemented encryption or other appropriate security controls to protect PII when stored or transmitted by us.

We will adopt a 'need-to-know' principle and make reasonable efforts to ensure that access to PII is given only to those who need it to conduct their official and legitimate duties. We share your PII only with non-Aarca companies that perform services on our behalf, and only as necessary for them to perform those services. We require those non-Aarca companies to protect any PII they may receive in a manner consistent with this policy, and we do not provide PII to non-Aarca companies for the marketing of their own products and services without your consent. We may provide PII to non-Aarca companies or other third parties for purposes such as emergencies, pursuant to court orders, identity verification to prevent fraud and identity theft, enforcing of property rights, or obtaining payment for products and services that appear on your Aarca billing statements.

If you use the services provided by another company to interact with us, such as a virtual assistant or a social media platform, please be aware that your data is also subject to the privacy policies of these companies. You may withdraw your consent to process your data with a third party at any time by instructing us via contact@aarcaresearch.com. However, if you do so, you may not be able to use our website or our services as normal.

6. Who has access to data we collect

We process and access the data we collect from you. However, we use third parties to assist us with processing your PII including the following categories of recipients:

• Financial transaction processors (processing your payments)
• Customer service communication platform
• Email communication manager
• Website management services
• Website design and programming services
• Users / Sub-Contractors / Contractors to the extent necessary for our business objectives.

These third parties have a contract with us, wherein, they are prohibited from utilizing, sharing or retaining your PII for any purpose other than we dictate.

7. Social Media Features

Our website includes Social Media Features, such as the Facebook, YouTube, LinkedIn or Twitter button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the third party company providing them.

8. Complaints regarding content on our website

We attempt to moderate content on our website.

If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall take appropriate actions while we investigate. You can send email at contact@aarcaresearch.com.

9. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We track your request and our reply in order to increase the efficiency of our business processes. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. Aarca will use this PII in accordance with the purpose set forth in this Privacy Notice and is committed to safeguarding the PII collected.

10. Security

We have established electronic and administrative safeguards designed to secure the information we collect, to prevent unauthorized access to or disclosure of that information and to ensure it is used appropriately. Although we strive to keep your PII secure, no security measures are absolute, and we cannot guarantee that your PII will never be disclosed in a manner inconsistent with this Policy. We will make reasonable attempts to notify you if we determine that Aarca has experienced a security breach and there is a reasonably likely risk of identity theft, or where otherwise required by law.

Some measures we have in place to protect your PII are:

• To prevent unauthorized access, maintain PII accuracy, and ensure the correct use of PII, we apply physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of PII stored on our system;
• We protect the security of your information while it is being transmitted by encrypting it;
• We use computer safeguards such as firewalls and data encryption to keep this data safe;
• We only authorise access to employees and trusted partners who need it to carry out their responsibilities;
• We regularly monitor our systems for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security;
• We will ask for proof of identity before we share your PII with you; and
• We will reveal only the last four digits of your payment card number when confirming an order
11. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

The complaints are tracked to ensure that complaints are reviewed appropriately and addressed in a timely manner.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

12. Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last longer up to 2 years.

Your web browser should allow you to delete any cookie you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website as normal.

We use the following Cookies:

• Strictly necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.
• Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.
• Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.
• Targeting Cookies: These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.

We use Cookies for the following purposes:

• To improve the performance of our websites by understanding which parts work well, and which don't.
• To deliver relevant online advertising to you both on our websites and elsewhere. This is sometimes done by combining data that we already have about you with the data collected through Cookies. These Cookies are placed by us and selected third parties and enable adverts to be presented to you on our and third party websites.
• To measure how effective our online advertising and marketing communications are.
• To enable us to collect information about how you and other people use our websites.

How can I control my cookies?

Browser controls: You can use your web browser to:

• delete all cookies;
• block all cookies;
• allow all cookies;
• block third-party cookies;
• clear all cookies when you close the browser;
• open a 'private browsing' / 'incognito' session, which allows you to browse the internet without storing local data; and
• install add-ons and plug-ins to extend browser functionality.

Where to find information about controlling cookies

• Internet Explorer cookies information
• Chrome cookies information
• Firefox cookies information
• Safari cookies information
• Opera cookies information

Useful information

• A number of websites provide detailed information on cookies, including AboutCookies.org and AllAboutCookies.org.
• The Internet Advertising Bureau website Your Online Choices allows you to install opt-out cookies across different advertising networks.
• Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use this popular analytics product.
• New technologies such as Mozilla's Do Not Track allow you to tell websites not to track you.
• Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.
13. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your Name, Contact no., Email ID, Company Name.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

We use the information to analyse the visitors through use of Google analytics or third party service provider.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not providing the contact information to our website.

However we ensure privacy and security of your PII all times.

Disclosure and sharing of your information

14. Information we obtain from third parties

Although we do not disclose your PII to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your PII from third parties whose services we use.

No such information is personally identifiable to you.

15. Third party advertising on our website

We may display the Logos/names of third parties on our website.

You may wish to contact these third parties for services; we do not have control over technologies or the data that these parties may ask from you. Accordingly, this privacy notice does not cover the information practices of these third parties.

If you use public forums — such as social networking services, Internet bulletin boards, chat rooms, or blogs on Aarca or non-Aarca websites — you should be aware that any PII you disclose publicly can be read, collected, or used by others. Once you choose to reveal PII on such a site, the information is publicly available, and Aarca cannot prevent distribution and use of that information by other parties.

You hereby further acknowledge and agree that Aarca has no control over the Information in such an event. Aarca urges you to acquaint yourself with the terms and conditions and privacy policy of every such Third Party Website and in this regard, Aarca hereby expressly disclaims all liabilities with respect to the manner in which the Third Party Website collects and/or uses the Information. Aarca may enter into written product or service agreements with business customers that contain specific provisions related to the confidentiality, security or other handling of information. When provisions of a written product or service agreement differ from or conflict with the provisions of this Policy, the terms of the written agreement will apply. In all other instances, the terms of this Policy apply.

Your Rights & Access to your own information

16. Access to your PII
• At any time you may review or update personally identifiable information that we hold about you, by sending us a request mail at contact@aarcaresearch.com.
• To obtain a copy of any information that is not provided on our website you may send us a request at contact@aarcaresearch.com.
• After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
• We want to make sure that your PII is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at contact@aarcaresearch.com. However, it may be noted that Aarca, its subsidiaries, affiliates and third parties shall not be responsible for the accuracy and/or authenticity of the Information supplied by you and Aarca hereby disclaims any and all liability arising out of or in connection with the accuracy and/or authenticity of the Information.
17. Removal of your information

If you wish us to remove personally identifiable information, you may contact us at contact@aarcaresearch.com.

18. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

19. Online Advertising

Aarca works hard to detect and prevent junk e-mails (also referred to as “spam” e-mails) from ever reaching your computer. However, if you are receiving unwanted spam from a Aarca e-mail address, please contact us for assistance at contact@aarcaresearch.com.

20. Account Set-Up

When selecting Usernames and passwords for Aarca accounts, you should choose words or characters that are not obvious. Likewise, you should always keep PII such as account numbers, Usernames, passwords or similar information in a secure place and not share the them with others

21. Use of site by children
• We do not provide services for purchase by children, nor do we market to children.
• If you are under 18, you may use our website only with consent from a parent or guardian
• We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
• Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
22. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

23. Support Data

Support Data is the information we collect when you submit a support request or run an automated trouble-shooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the machine and the application from when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. We use Support Data as described in this privacy statement, and additionally use it to resolve your support incident and for training purposes.

24. Payment Data

Payment Data is the information that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, PayPal), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). You hereby acknowledge and agree that the Payment Data, to the extent consisting of details related to the manner and mode of payment of fees for the use of Services (such as details of your bank account, credit card, debit card, net banking, etc.), submitted by you while making payment of fees: (a) goes through the safe and secure transaction process provided by Aarca’s payment gateway partners; (b) goes through the Visa or MasterCard pages, as the case may be, based on your payment method(s) in order to prevent any misuse of your payment details; and (c) that such payment details are not shared with the Website, Aarca and third parties or any other users of the Website and Services.

25. How you can complain
• If you are not happy with our privacy policy or if you have any complaints then you should tell us. You may email us at contact@aarcaresearch.com or write to us at Aarca Research India Pvt Ltd, 76, Sanskriti Signet, 4th Floor, 100 Feet Road, BTM Layout, 2nd Stage, Bengaluru - 560076 – with an appropriate marking, for example “LEGAL”, “PRIVACY POLICY”, “REPORT ABUSE”, etc. If you believe you have been aggrieved by any act of ours in violation of the law, we encourage you to contact us directly at either of these addresses to resolve your question or issue. You also have the option of filing a complaint with our website in our “SUPPORT PAGE”, using an online form, or by calling 99635 22288.
• If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
• If you are in any way dissatisfied about how we process your PII, you have a right to lodge a complaint with the identified Statutory Authority.
26. Retention period for PII

We will not keep your PII longer than we need to, and will only use your PII for the purposes set out in this Policy. We will always keep your PII in accordance with applicable legal and regulatory requirements.

We keep your PII only for as long as required by us:

• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities;
• to support a claim or defence in court.
27. Business Transfer

Information about our Customers and Users, including PII, may be transferred as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Customer and User records would be transferred to another entity as a result of such a proceeding, you acknowledge and agree that the Information may form part of the transferred assets. You further acknowledge that the acquirer or successor of Aarca may continue to use the Information in the manner set forth herein, provided that Aarca shall make reasonable commercial efforts to ensure that the acquirer or successor keeps the Information that they may receive from Aarca confidential as per industry standards.

28. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

29. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy policy, please email at contact@aarcaresearch.com.

30. How to contact us

If you have any questions about how we collect, store and use personal data, please contact us.

Phone:
99635 22288

Email:
contact@aarcaresearch.com

Mail:
Aarca Research India Pvt Ltd,
76, Sanskriti Signet, 4th Floor,
100 Feet Road, BTM Layout,
2nd Stage, Bengaluru – 560076